Terms of service

Terms of Service

Welcome to Vendra. By accessing or using our website and purchasing our products, you agree to the following Terms of Service.

1. Use of Our Website

You agree to use the Vendra website only for lawful purposes. You must not misuse the website, attempt to interfere with its operation, or use it for fraudulent or unauthorized activities.

2. Products & Product Information

We make reasonable efforts to display our products, descriptions, images, colors, sizes, and prices accurately. However, slight differences in product appearance may occur due to lighting, photography, or your device's display.

3. Orders

When you place an order with Vendra, you agree to provide accurate and complete information, including your name, delivery address, phone number, and payment details.

We reserve the right to cancel or refuse an order in cases such as incorrect pricing, product unavailability, suspected fraudulent activity, or inaccurate customer information.

4. Pricing & Payment

All product prices are displayed on our website. Prices may change at any time without prior notice.

Payment must be completed using the payment methods available on our website. An order will be processed after successful payment confirmation, where applicable.

5. Shipping & Delivery

We will make reasonable efforts to deliver your order within the estimated delivery time shown at checkout or communicated by us.

Delivery times may vary due to factors such as courier delays, weather, holidays, incorrect addresses, or circumstances beyond our control.

6. Returns & Refunds

Refunds are not allowed.

Returns are accepted only if the product is damaged or defective when received. The customer must contact Vendra within 7 days of delivery and provide the required photos/videos and order details.

Please refer to our Return & Refund Policy for complete details.

7. Customer Responsibility

Customers are responsible for providing correct delivery and contact information. Vendra is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.