Shipping policy

Shipping Policy

1. Order Processing

Orders are processed after successful order confirmation and payment.

Orders are generally processed within 1–3 business days. Processing times may be longer during holidays, sales, or other high-demand periods.

2. Delivery Time

After your order has been shipped, delivery usually takes approximately 3–7 business days, depending on your location and courier service.

Delivery times are estimates and may vary due to courier delays, weather, holidays, or circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

4. Order Tracking

Once your order has been shipped, tracking details may be provided to you through your registered phone number, email, or other available communication method.

5. Incorrect Address

Customers are responsible for providing a complete and correct delivery address and contact number.

Vendra is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

6. Damaged Products

If your product arrives damaged or defective, please contact us within 7 days of delivery with your order details and clear photos or videos of the damaged product.

Please refer to our Return & Refund Policy for more information.

7. Delivery Delays

Vendra is not responsible for delays caused by courier companies, natural disasters, weather conditions, public holidays, strikes, technical issues, or other circumstances beyond our control.